Effective Date:
1st January 2024
Last Updated:
17th May 2025

Introduction

At MultiserveIT Solutions Inc., your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your data in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect :
We may collect the following types of personal information:
– Full name, email address, phone number
– Company name, job title, and business contact info
– IP address, browser type, and usage data (via cookies or analytics tools)
– Any additional information voluntarily submitted through forms or service requests.

2. How We Use Your Information
We use your personal information for the following purposes:
– To respond to inquiries or service requests
– To deliver IT support and managed services
– To improve website functionality and customer experience
– To communicate updates, promotions, or service offerings
– To comply with legal obligations

3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only when:
– It’s required to provide our services (e.g., software vendors or hosting providers)
– It’s legally required (e.g., subpoenas or regulatory compliance)
– You’ve given explicit consent

4. Data Security
We implement appropriate physical, technical, and organizational safeguards to protect your data from unauthorized access, disclosure, or destruction. This includes encryption, access control, and secure data storage.

5. Cookies & Tracking
Our website uses cookies and similar technologies for functionality and analytics. You can manage or disable cookies through your browser settings.

6. Your Rights
You have the right to:
– Access your personal information
– Request corrections or updates
– Withdraw consent or opt-out of communications
– Request deletion of your data (where applicable)
To exercise these rights, contact us using the information below.

7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

MultiserveIT Solutions Inc.
1225 Kennedy Rd., Suite 2000
Toronto, ON M1P 4Y1
📧 Email: info@multiserveit.ca
📞 Phone: (416)846-5206